Shipping Policy

Shipments

We ship from Ibiza all over the world.
Shipping costs will be calculated and communicated by mail at time of order and will vary depending on the country of shipping.
We reserve free shipping for orders over 500 EURO.
Any customs duties are always charged to the consignee. It will be the responsibility of the customer to check any additional fees before placing the order.
The delivery times vary according to the country to which we will ship, indicatively the following:
Europe: 2 – 3 working days from date of dispatch; rest of the world: 3 – 6 working days from date of dispatch
An email will be sent at the time of shipment by courier, shipping times may vary by country and will be communicated more accurately in the mail.
For any further information contact us, we will be happy to help you.

Returns and Refunds

All pieces of the JV Redemption collection are handmade, every little imperfection makes the jewel unique and special.
However, we offer the possibility of making returns, which must be requested within 10 days of the date of delivery via email at info@jv-redemption.com
After we have received the parcel with the return, we will evaluate the actual defect of the item and if found, we will send a confirmation e-mail and proceed with the refund.
The times for receiving the refund will vary depending on the payment method chosen:
• Bank transfer
• PayPal
Shipping costs are the responsibility of the customer.
The customer must make sure to ship the jewelery under the same conditions as they were sent, in their packaging and with all the originally attached paper.
If the return does not meet the above conditions, the parcel will be returned and we will not be able to proceed with the refund.

Size guide

The entire JV Redemption collection is tailor made to customer requirements.

Shop

N.4.
Via Punica, 4. 07800 Ibiza
_______________
info@jv-redemption.com
Facebook @JvRedemption
Instagram @JV Redemption